Info Centre

Info-Centre

Many people consider non-surgical aesthetic procedures due to the risks involved in a surgical procedure. The results are often far better than expected, and because it only cost a fraction of costs at home, you have the long-term capability of maintaining the results. With all treatments abroad, we highly recommend that our clients do their research – which procedure and expected result. We’ve done some of the legwork for you here.

 

Latest Articles

Cocoon periodically publishes new articles about anti-aging, wellness and aesthetic/cosmetic treatments; or we may highlight latest trends about these topics.

“Wellness to fuel your body”

About anti-aging and integrative medicine

As we age, our bodies undergo mild to moderate changes in functionality. This affects our health and the way we look. For people who take care of their health with a proper diet and lifestyle choices, looking younger longer is not a problem. However, not many people have the luxury or the knowledge of keeping themselves healthy. The final results are all too evident on our skin, hair and hair. Anti-aging treatments range from treating skin to better organ functionality, which results in marked cosmetic effects, such as skin color improvement, fewer wrinkles, skin lifting and sparkling eyes.

What are the benefits of anti-aging treatments?

Aesthetic treatments alone are not the answer to problems, they will only cover up problems for a few weeks. Combined with wellness treatments, your aesthetic results will last longer and look better. We recommend treatments that have shown to have great results to the overall health and wellness.

Integrative medicine is a unique new concept in healthcare, which is booming in the US and Europe, and now coming to Asia and Australia. This is when doctors blend conventional, complementary and alternative medicines to produce safe and effective treatments for each patient.
From a wide variety of treatments and medications, integrative medicine selectively picks out the best of the best from this list. It is not necessarily based on any particular methodology, and solely with the intention of ‘getting the patient back on track’.

We offer a range of results-based integrative anti-aging wellness treatments, to give you maximum results in minimum time and fuss. We know that you are time-starved to do long, labored treatments that are not proven. So we have the best-of-the-best treatments that are tried and tested with great feedback in delivering boosts in health fast. Perhaps we could call it the short cut to health, to improve your health and at the same time to boost the aesthetic results.

Questions and Answers

What kind of experience does Cocoon Medical Spa have?

Cocoon Medical Spa have an experienced medical team with a combined experience of 30 years in the cosmetic and anti-aging industry. We have Australian and British doctors on the training and advisory consultants panel with registered Indonesian cosmetic doctors and nurses on staff.

Have your staff received any special training?

Our doctors and nurses are professionally educated, certified and trained. We insist on the highest quality training for all of our staff, and continuously educate our staff on the most current treatments and techniques . Our doctors are up to date with conferences in and out of the country to ensure the highest quality and safety in all treatments.

Who performs the treatments at Cocoon Medical Spa?

The treatments at Cocoon are all performed by our certified practitioners, RNs and physicians, while overseen by our consultant doctors. They are experienced in the fine art of aesthetic, anti-aging and wellness treatments. A thorough consultation with our doctors will be required to find the best treatment for you.

When are appointments available?

We are located in Legian and Ubud.

COCOON MEDICAL SPA LEGIAN:
Monday to Saturday: 10am – 7pm
Sunday: Closed
081 138 822 40 (from overseas: +62 811 388 2240)

COCOON MEDICAL SPA UBUD:
Monday to Saturday: 10am – 7pm
Sunday: Closed
081 138 822 41 (from overseas: +62 811 388 2241)

Do I need a consultation?

A consultation is absolutely necessary with our doctors because Cocoon uses an integrative approach. We need to have a clear understanding of your problem to design the right treatment plan for you with a combination of different modalities.

What happens if I miss an appointment?

While you can pre-book your appointment in advance, we ask that you try to provide a 72 hour notice should you need to cancel or reschedule. That way, we can reschedule another client (who may be on the waiting list) in your slot.

How soon should I arrive before my appointment?

During the pre-booking stage with our booking manager, you will be advised on the necessary time to arrive pre-treatment. This is dependent on the type of treatment you require, so it is best to check with your manager. We advise that you arrive early on treatment day, to relax and enjoy the beautiful and serene ambiance Cocoon Medical Spa has to offer.

Is there any pre-treatment precautions that I need to know about?

During the booking process, you will be sent a comprehensive list of pre-treatment precautions. We advise that you adhere to the precautions to maximise and maintain results.

Preconditions and risks

Clients with the following preconditions are advised that their treatment and the results may be more limited. In some cases, you may not be able to proceed with full treatment, and if you do, your results may not be noticeable.

Patients who have the following conditions are advised to have limited treatments or avoid all together:

  • Patients who smoke and/or are alcohol or drug dependent
  • Patients outside a healthy BMI range
  • Patients with diabetes or thyroid disease
  • Patients with any conditions to any organs – heart, liver, kidney, lung, bones, nerves, muscles
  • Patients with psychiatric conditions depression, schizophrenia or anxiety
  • Patients with keloid scarring problems
  • Patients who take medications which could interfere with recovery
  • Patients who are allergic to medications or other non disclosed allergies

Shared Responsibility Policy

There is no single medical clinic or treatment facility anywhere in the world that can guarantee complication or problem-free procedures. Cocoon Medical Spa endeavor to work with you to reduce any treatment risk and encourage healing.

Cocoon’s ‘Shared Responsibility Policy’ asks for your cooperation to help yourself during recovery – essentially by following doctor’s advice (to the ‘T’) and take any pre and post treatment precautions.

Pre-treatment consultation

Do your research and come prepared with questions. While you ask the questions, it is also a good idea to know your expectations. Write down as much as you would like to ask because we guarantee you won’t remember half of what you want to ask during consultation. A combination of pre-treatment jitters and the euphoric feeling of finally finding a solution, maybe? We don’t know. Just remember come prepared and also know that the doctor’s consultation is complimentary so if you don’t go ahead with any treatment, you have absolutely nothing to lose.

Length of stay in Bali

Most of Cocoon’s single treatments require 3 days to no downtime. However, if you require more than one treatment session (for best results), you will need at least 2 weeks between treatments – please check with your sales and booking manager how much time is required for your stay in Bali.

Rest

Post-treatment recovery is dependent on how much rest you allow yourself to have, even with superficial skin treatments. Our bodies heal best with adequate rest and you’ll be surprised how much faster you heal.

Diet and hydration – An integral part of our philosophy is wellness as a foundation to beauty and youthfulness. A natural diet that is high in fresh, leafy greens, lean protein and fruits is key to healing and we should never underestimate the importance of proper hydration with at least 2 litres of water daily.

No sun

We highly recommend taking a break from sun activities to keep your results optimum.

Swimming

It’s difficult to resist dipping in the pool or heading out to the beach in  tropical paradise like Bali. If you have to swim, try to do so after the minimal required downtime especially for facial procedures. If you have face peels or other laser treatments, it’s best to keep out of the sun and use a broad spectrum sunscreen of at least SPF30 to 40.

Supplements

Beneficial vitamins for healing and recovery are Vitamin C. We have Vitamin IV (vitamin infusion) treatment available at the spa.

Smoking

This severely increases your risk of infections and delay healing. Even though our treatments are non-surgical, it is advisable to refrain from smoking 4 weeks pre and post treatment, to promote overall wellness and encourage healing.

“Doctor orders”

Use the proper recommended treatment cremes post treatment as recommended by your doctor – to hydrate and repair the skin, allowing for recovery under optimum conditions.

Pre/post treatment care

Even though non-surgical treatments require little downtime, many people report quicker healing and getting better results if they follow a stricter guideline to pre and post treatment precautions. Having a positive mental attitude is also very important for anything, including promoting healing. The following is a compilation of tips that will help you recovery best, though the list is not exhaustive.

Rest

Post-treatment recovery is dependent on how much rest you allow yourself to have, even with superficial skin treatments. Our bodies heal best with adequate rest and you’ll be surprised how much faster you heal.

Diet and hydration

An integral part of our philosophy is wellness as a foundation to beauty and youthfulness. A natural diet that is high in fresh, leafy greens, lean protein and fruits is key to healing and we should never underestimate the importance of proper hydration with at least 2 litres of water daily.

Swimming

It’s difficult to resist dipping in the pool or heading out to the beach in  tropical paradise like Bali. If you have to swim, try to do so after the minimal required downtime especially for facial procedures.

No sun

If you have face peels or other ablative laser treatments, it’s best to keep out of the sun, be diligent with the recommended daily moisturiser and a broad spectrum sunscreen of at least SPF30 to 40 + a good sunhat.

Supplements

Beneficial vitamins for healing and recovery are Vitamin C. We have Vitamin IV (vitamin infusion) treatment available at the spa.

Smoking and alcohol

This severely increases your risk of infections and delay healing. Even though our treatments are non-surgical, it is advisable to refrain from smoking 4 weeks pre and post treatment, to promote overall wellness and encourage healing. A couple glasses of wine here and there is fine, but try to go easy on the booze even though Bali bar hopping is a tempting activity.

Ice packs

These are great for reducing discomfort after laser or to reduce swelling.

Always avoid :

  • Perfume, aftershave, lotion, cream, oil or bleaching cream on the treatment area for 24 – 48 hours. Aloe Vera gel is permitted
  • Products containing Retinol during the course of your treatment as this could cause an adverse reaction, unless otherwise recommended by your practitioner
  • Deodorants or anti-perspirants in the treatment area for at least 48 hours (for IPL / laser treatments only)
  • Exercise for 24 – 48 hours after treatment. Sweat glands are part of the hair follicleand sweating can lead to inflamed and infected follicles
  • Unnecessary heating of the area for at least two weeks, including: Hot Baths, Jacuzzis, Saunas, Sun-beds and Steam Rooms
  • Exposing skin to UV rays (sun exposure or the use of tanning beds) or self tan for at least two weeks
  • Anti-inflammatory medication i.e. Aspirin, Ibuprofen, Voltarol and others for at least one week after treatment (skin treatments only)
  • Exfoliating or peels for at least one week
  • Waxing, threading, sugaring or any form of depilation on the treatment area during a course of treatment. The only approved method of hair removal following IPL or laser hair removal is shaving

Be a case study

Having treatments in a foreign location may be a little daunting for some people. If you’re one of them, sometimes reading a reassuring and positive testimonial helps to deal with the stress of considering treatment abroad. Perhaps you’ve read someone’s treatment story before deciding on something similar yourself.

We invite clients to be a part of Cocoon’s growing number of happy clients – as a case study. In return for your invaluable feedback, Cocoon offers a 50% discount on the treatments you will have at the spa.

We only use first names and you can remain anonymous if you wish. However, consent to before and after photos on our website is necessary. If you would like to apply to be a case study, please fill in the form below with information about yourself – the problem with your skin or health you would like help with, when you are planning on going to Bali, your occupation, age and any other relevant details you would like to share.

Fields marked '*' are mandatory

Name*

Age

Telephone No

Email*

Your enquiry*

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Terms and Conditions

Terms and Conditions
from
Cocoon Medical Spa  

Your use of and access to this Site is subject to the following terms and conditions as well as other terms and policies you may find on the Site (collectively the “Terms and Conditions”). By accessing or using the Site, you are acknowledging that you have read, understand, and agree to be bound by these Terms and Conditions.

1. Appointments

Consultations with the doctors at Cocoon Medical Spa are complimentary.

A credit card number is required to secure all Spa Bookings. Your credit card will only be charged in the case of no-show or cancellations less than 24 hours before your appointment.

If you would like to add, change or cancel any bookings or treatments, please give at least 24hours notice by email or telephone.

The doctor will consult with you and provide you a treatment plan.  Both you and the doctor are under no obligation to proceed with procedures at any time. The doctor reserves the right to reject any patient if she/he feels that the treatments cannot give the patients the results that they are expecting.

Complimentary pick up and drop off service is based on availability, based on a first come first served basis, and this service will be booked and confirmed when you make your appointment.

Please arrive 15 minutes prior to your appointment to allow time to complete our consultation form and to relax in our lounge. Please note if you are running late, as a courtesy to all our clients, all treatments will be completed as scheduled.

2. Cancellation policy

Late cancellations and no-shows impact on us significantly. The time for your treatments is reserved especially for you.
We have anticipated the following questions you might have about our Cocoon Medical Spa Cancellation and Refund Policy:

Please call us 24 hours prior your appt. if you wish to reschedule.

3. Payment for Services and Procedures

After mutually agreeing to the treatments, you will prepay for all treatments and your plan. Treatments cannot proceed without your agreement and payment.

Prices can change at any time. The final price you pay is the original price on the date when you made the booking. You are protected for any price rises after your booking is made.

Prices exclude 10% government tax and 10% service charge.

For all credit card payments, Cocoon Medical Spa will charge you an amount equal to 1.5% of the amount.

4. Prepaid Series Packages:

After payment, we do not refund any packages/or part packages. We will gladly give you opportunity to let friends or families use the remaining credits/sessions.

This can not be used against any discounted treatments or be used in conjunction with any other offer, or gift certificate. Late cancellations could incur the forfeit of 1 part of series if less than 24 hrs is given.

5. Gift Vouchers:

Gift Certificate cannot be redeemed for cash or used against other offers.

Our Gift Certificate are valid for 1 year or have set expiry dates. If you do not use the certificate prior the expiry date it will be irrecoverable.

Gift Certificates cannot be extended if you contact us after the expiry date. Charges may apply up to 50% of the gift certificate if 4 weeks extension is required prior expiry date.

Reasons may be given in writing via email to: info@cocoonmedicalspa.com

Gift Certificate value or service can be changed if advised within 24 hours. Any cost incurred for the change like credit card processing fee, postage will be charged to client.

6. Female and Male doctors

Cocoon Medical Spa employs both male and female doctors, and will place each patient with the therapist whose skills are best suited to the treatment requested. Please notify us if you have a preference for a doctor of a particular sex.

7. The Cocoon Guarantee

Risks are inherently associated with any treatments, any doctor, anywhere in the world.

It is important to read and understand the risks associated with surgery:

If you do not wish to agree and be responsible for these risks outlined, we strongly recommend that you do not have procedures

If, in the case that there are no results from your treatments and you have followed the doctors advice, then we will redo the treatment again. Please read more about the guarantee here.

8. Products

The products available on this Site are NOT medical products. No claims or representations are being made as to any medically therapeutic properties or benefits associated with the products. Due to the nature of the products, all purchases are final and are not returnable or refundable. Please carefully consider all product information provided.

Before you make a purchase, note that you bear the risk that the product may not be suitable for you. If you are a first time user, we strongly advise you to perform a skin patch test before using the product. If you develop any adverse reaction, do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily.

9. Accuracy of Information

Whilst we make every reasonable effort to update the information provided on this Site, we do not warrant that the product descriptions and other information available on the Site are accurate, complete, current, or free from error. To the extent permitted by law, no representation or warranty of any kind whatsoever (whether express or implied) is being made in connection with the information on this Site.

As individual response may differ (including the fact that some people may develop skin reactions or other adverse effects to the ingredients used in our products or in combination with other products being used by the individual), we make no guarantees, representations or warranties as to the effects of the products and services, and whether you may benefit from use. Please heed the advice and warnings with regards testing the products for possible skin reactions, and seeking medical attention if in doubt.

10. Privacy

The personal information that you provide when you use this Site will be submitted to third parties only to facilitate payment of any purchases you make on the Site. The information will otherwise be kept confidential and will not be released to third parties without your consent. We may from time to time contact you to provide you with any news or updates regarding our products and services.

11. Age limit

You may make an appointment at Cocoon Medical Spa if you are over eighteen (18) years of age. Please do not register if you are below eighteen (18) years of age.  We reserve the right to refuse service without prior notice if in our opinion there is a breach of these Terms and Conditions or that it would otherwise be in our interests to do so.

12. Intellectual Property

All information and content available on the Site and its design and representation including but not limited to trademarks, logos, service marks, text, graphics, images (the “Content”) is and remains the property of Cocoon Medical Spa ™ and is protected by law. Accordingly, no portion of the Content or Site may be used, reproduced, duplicated, modified or otherwise exploited for any purpose without our prior written consent.

13. Third Party Links

We are not responsible for the contents of any off-website pages or any other websites linked to or from the Site. Any links that may appear on the Site are not to be taken in any way as an endorsement by us. In the event that you should decide to link to or from any off-website pages or otherwise websites, this shall be entirely at your own risk. In no way will we be responsible for examining or evaluating or making any representations with regards the subject of any off-website pages or any other websites linked to or from this site, nor do we assume any responsibility or liability for such pages and websites. You are reminded to carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you may visit.

14. General

We reserve the right at our sole discretion to change these Terms and Conditions at any time by posting the changes on the Site. Any changes shall be effective immediately upon posting to the Site. Your continued use of the Site thereafter shall constitute your agreement to the revised Terms and Conditions.

If you have any questions regarding these Terms and Conditions, please email us at: info@cocoonmedicalspa.com

* Policy is subject to change without notice.